"

We eagerly look forward to welcoming guests back soon.

Temporarily Closed: Reopening 9/1/2020

Your safety and health has and always will be our top concern. As we work to welcome guests on September 1, we are enhancing our cleaning standards, reducing high touch points, and increasing distancing in common areas. Our Associates are receiving additional training to strengthen our level of service to you, with the same heartfelt hospitality you have come to know.

We are following the recommendations of the CDC and County Public Health officials. If you have stayed with us before, you’ll notice some things will be different when you vacation with us again. The changes we are making are to protect you and our greater community. We ask that when you visit us that you join fellow Guests and Associates in taking the important steps to prevent the spread of the virus.

Before you travel, please review government guidance to confirm eligibility to stay with us. If you are displaying symptoms of the virus or have been in contact with someone diagnosed with COVID-19 please follow the recommendations of health officials and stay home. Reservations will not be honored where prohibited. Cancellations up to 7 days prior to check-in are 100% refundable.

While we eagerly look forward to welcoming Owners and Guests back soon, this is a quickly changing and challenging time. Please continue to check back as our response evolves to meet the needs of the community.

What to Expect When We Open Once Again

Our strengthened commitment to your care is part of the Vacation Well promise from our management company Grand Pacific Resorts. The enhanced level of service you can expect is based on:

  • Common Areas, Sanitized & Modified to Be Spacious
  • Rooms Sanitized & Sealed
  • Associate Readiness
  • Guest and Owners Courteous Conduct
  • Flexible Cancellations for Guests and Owners

Minimal Contact at Check-In

  • On the day of check-in please call (760) 342-1485 and select option zero to speak with a Guest Service Agent prior to your arrival.  The agent will add your cell phone number and credit card for incidentals to your reservation. We will review housekeeping, amenities, anticipated time of arrival, and answer any questions.
  • Your registration information will be sent via text and you will be prompted to reply with “Accept”.
  • Upon arrival at the resort please stay in your vehicle and contact the front at (760) 342-1485 to obtain your key card and check-in pack.

Common Areas and Amenities

We will evolve our operations in compliance with Indio County Public Health orders which are being defined and we expect modifications throughout the phases of re-opening. Please contact us at (760) 342-1485 for up-to-date information.

Guest and Owners Courteous Conduct

We are asking all guests to wear facial coverings and maintain social distancing when entering common areas of the resort for everyone’s protection. Hand sanitizer stations are placed around the resort for your convenience. Our spacious accommodations provide natural distancing for your family vacation. Large gatherings in common areas are not permitted. Should you desire more space to entertain family and friends we are available to recommend local parks in the area.

 

warning

IMPORTANT: Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in  your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.

COVID-19 WARNING:  Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death.  According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19.  Older adults and those with underlying medical conditions are especially vulnerable.  Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees.  By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.

top

Need Help?


Live chat available from 8am - 5pm PST

LIVE CHAT