Your safety and health has and always will be our top concern. We have enhanced our cleaning standards, reduced high touch points, and increased distancing in common areas. Our Associates have received additional training to strengthen our level of service to you, with the same heartfelt hospitality you have come to know.
We are following the recommendations of the CDC and County Public Health officials. If you have stayed with us before, you’ll notice some things will be different when you vacation with us again. The changes we have made are to protect you and our greater community. We ask that when you visit us that you join fellow Guests and Associates in taking the important steps to prevent the spread of the virus.
Before you travel, please review government guidance to confirm eligibility to stay with us. If you are displaying symptoms of the virus or have been in contact with someone diagnosed with COVID please follow the recommendations of health officials and stay home. Reservations will not be honored where prohibited. Cancellations up to 7 days prior to check-in are 100% refundable.
What to Expect
Our strengthened commitment to your care is part of the Vacation Well promise from our management company Grand Pacific Resorts. The enhanced level of service you can expect is based on:
Minimal Contact at Check-In
Common Areas and Amenities
We will evolve our operations in compliance with Indio County Public Health orders which are being defined and we expect modifications throughout the phases of re-opening. Please contact us at (760) 342-1485 for up-to-date information.
Guest and Owners Courteous Conduct
We are asking all guests to wear facial coverings and maintain social distancing when entering common areas of the resort for everyone’s protection. Hand sanitizer stations are placed around the resort for your convenience. Our spacious accommodations provide natural distancing for your family vacation. Large gatherings in common areas are not permitted. Should you desire more space to entertain family and friends we are available to recommend local parks in the area.
IMPORTANT: Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.
COVID-19 WARNING: Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death. According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19. Older adults and those with underlying medical conditions are especially vulnerable. Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees. By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.